114 of 125 people found the following review helpful got a great deal in another brand and have kept that computer ..., September 26, 2015 I am a computer nerd. That is I use computers constantly and I have taught myself how to fix most software and even hardware problems. I last bought a computer 5 years ago, got a great deal in another brand and have kept that computer up and running all that time myself. This last week I decided to buy this Dell. Going through Amazon was the best deal with their free shipping and competitive pricing. I spent about a day research this and similar computers in the mid range of pricing. I needed power and some important features. So I chose the Dell because of generally good reviews and its power rating on various sites. I got the computer in 2 days as promised and set about setting it up. I found out early that the disk drive was not recognizing disks. Then when trying to register the Dell, the Y key did not work in the registration form. I called tech support and began explaining after a 15 minute wait for service. The call was immediately dropped and the tech guy from India did not... Read more Help other customers find the most helpful reviews Was this review helpful to you? 46 of 53 people found the following review helpful Quality Control ?, October 9, 2015 I purchased this as a gift for my daughter and when it arrived I charged up the battery to make sure it worked. When my daughter received it a few weeks later it performed great, but when she went to charge it, it would not charge. The charger was putting out the correct voltage but the laptop would not accept the charge. I took it to a local computer shop to have it checked out and was told the motherboard was defective. I tried to return it but the vendor did not have another in stock. I called Dell customer support and they said to return it to them and they would refurbish it. If I wanted a refurbished item I would have bought one I told them. After several calls and 2 hours on the phone they agreed to replace it with a new unit. We shall see how long it takes for the replacement to arrive....The reason for the one star is that it is apparent that quality control was missing on this unit and having to spent 2 hours pleading my case does not help build customer loyalty. The vendor... Read more Help other customers find the most helpful reviews Was this review helpful to you? 28 of 31 people found the following review helpful -working fine after second reinstall of windows with HD format and ..., September 29, 2015 Would give it less than 1 star if I could. Just got it today and keeps getting stuck in automatic repair loop. Already did clean install of windows and same issue.
-working fine after second reinstall of windows with HD format and delete some/all dell software. Appears to be an issue with Dell software, which I did not want on there anyway. 0 Help other customers find the most helpful reviews Was this review helpful to you? |