11 of 12 people found the following review helpful Don't like to complain, but I am complaining., April 6, 2017 This review is from: 2016 New Edition Dell Inspiron 15.6" HD Display Premium High Performance Laptop PC, Intel Core i3-5015U 2.1 GHz Processor, 4GB RAM, 1TB HDD, HDMI, Bluetooth, WIFI, Webcam, MaxxAudio, Windows 10, Black (Personal Computers) This computer seemed okay, but I only had use of it for a couple of months. It developed issues with the touch pad. The customer service experience I have had with Dell is the worst in my life. The ordeal started when I reported the problem in late January. I was given an option for in-home repair or mail-in. I chose mail in, as I was leaving for several weeks in Europe. While I was there, I received an e-mail asking for my permission to reinstall the OS, which would wipe everything out. I responded the same day, granting permission, which was acknowledged by Dell. A couple of weeks later, I got the computer back saying that it was not repaired because I had failed to give permission for reinstallation of the OS. Here is where the fun began. I called and explained the situation, and asked to return the computer for completion of the work. Well, no. The tech rep told me that reinstallation of the OS was needed to effect the repair, and that he would talk me through doing it... Read more Help other customers find the most helpful reviews Was this review helpful to you? 5 of 5 people found the following review helpful Five Stars, November 19, 2016 This review is from: 2016 New Edition Dell Inspiron 15.6" HD Display Premium High Performance Laptop PC, Intel Core i3-5015U 2.1 GHz Processor, 4GB RAM, 1TB HDD, HDMI, Bluetooth, WIFI, Webcam, MaxxAudio, Windows 10, Black (Personal Computers) nice laptop Help other customers find the most helpful reviews Was this review helpful to you? 5 of 5 people found the following review helpful Highly recommend this laptop, January 28, 2017 This review is from: 2016 New Edition Dell Inspiron 15.6" HD Display Premium High Performance Laptop PC, Intel Core i3-5015U 2.1 GHz Processor, 4GB RAM, 1TB HDD, HDMI, Bluetooth, WIFI, Webcam, MaxxAudio, Windows 10, Black (Personal Computers) For the price, they work great. I ordered another for my wife, it too works great!!! Help other customers find the most helpful reviews Was this review helpful to you? |